Technology

Your step-by-step guide to AI integration for work

By Charles Nwoke

The Middle East is currently undergoing a significant transformation in its workplaces due to Artificial Intelligence (AI) disruption. The Kingdom of Saudi Arabia (KSA) and the United Arab Emirates (UAE) are at the forefront of integrating AI technology into their workplaces, revolutionising various sectors of their economies. AI integration has changed the way people run their businesses in the region by improving decision-making, streamlining processes, and enhancing workforce efficiency.

However, the introduction of these technological tools may present challenges for some organisations in the Middle East. The integration of artificial intelligence in the workplace therefore requires strategic planning, careful implementation, and a focus on creating a supportive team environment. 

Here's a step-by-step guide to integrating AI into Middle Eastern workplaces

#1 Identify appropriate applications of AI

To integrate AI in your workplaces, you need to identify appropriate applications where AI can be beneficial to your organisation. This you can do by assessing time-consuming tasks, manual, or prone to mistakes. You can apply AI to customer support, data analysis, and predictive maintenance. Use AI considering its potential impact on your business objectives and not just for the sake of using it.

According to a McKinsey survey, AI has the potential to create real value in the Gulf Cooperation Council (GCC) nations of the Middle East—up to a whopping $150 billion. 

Instances abound where companies appropriately applied AI in the Middle East workplaces. Careem, a Dubai-based organisation, has blocked 35,000 fraudulent users on its food supply, remittance, and transportation platform using AI. The Dubai Electricity and Water Authority's virtual assistant has answered about 6.8 million inquiries since 2017. Saudi Arabia’s Aramco reports that its Fourth Industrial Revolution Center has reduced flare emissions by 50 percent since 2010 by using data and AI for monitoring and preventative measures.

#2 Build an AI team

Assembling a skilled AI team is essential for successful integration into your workforce. Israel for example, has top researchers in universities who contribute to global research. It also hosts major development centres for Microsoft, Google, and Meta, where cutting-edge AI research and development occur. These centres work on projects like Google Duplex, Meta FAIR, and various Microsoft initiatives.

You must therefore include data scientists, AI engineers, domain experts, and business stakeholders among your team. Their collaboration ensures a comprehensive approach to AI integration. Offer training for current employees to boost their AI skills or hire new talent to address any gaps.

#3 Discover the advantages of AI for work

Before integrating AI in your workplace, you must understand its potential benefits clearly. Artificial intelligence automates repetitive tasks, analyses large datasets for valuable insights, enhances customer experiences through personalisation, and improves overall operational efficiency. As a catalyst for economic growth, AI also presents an unparalleled opportunity in the Middle East. By adopting AI, governments and businesses in the region can enhance efficiency, foster innovation, and create new value chains. 

Recognising these advantages will help you identify where AI can have the most significant impact on your organisation.

#4 Check the resources and quality of data

Artificial Intelligence depends on quality data to train models and make accurate predictions. To integrate AI in your workplace, you must assess the availability and quality of your data sources. 

Government data is often part of larger national digitalisation strategies, especially in the Gulf Cooperation Council countries - the Middle East. These countries have integrated the development of e-government services with accessible data initiatives. For instance, the United Arab Emirates (UAE) has a portal for open data that is aligned with its goal of promoting a digital knowledge economy.

Ensure you have enough data to train AI algorithms and address any data privacy or compliance needs. If data quality is insufficient, invest in data cleaning and enrichment to enhance AI performance. 

#5 Keep ethics on priority 

Prioritise ethical considerations when integrating AI. Develop guidelines to ensure responsible and fair use of AI. Address concerns related to data privacy, algorithmic biases, and transparency. Regularly review and audit your AI systems to mitigate any potential ethical issues that may arise. 

It's important to be aware of the biases inherent in AI training data. These biases can reinforce stereotypes and marginalised minority perspectives in terms of timeliness, language, demographics, and cultural context. For instance, AI models trained primarily on English data might struggle with Arabic, or produce biassed images of professions such as flight attendants, perpetuating gender or racial stereotypes.

#6 Choose the appropriate AI tools and technologies

To properly integrate AI in your workplaces, choose AI tools and technologies that fit your use cases and business goals. There are many AI technologies available in the market. Consider factors like ease of integration, scalability, and vendor support. It's also very crucial to make sure that the selected AI tools comply with data privacy and security regulations. 

Some of the best AI tools in the Middle East according to SourceForge currently available include IBM Watson Assistant, Vertex AI Google, Sourcegraph Cody, Aragon AI, etc.

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#7 Monitor and evaluate AI performance

While integrating AI into your workplace, it is important to regularly monitor and evaluate the performance of the systems. Measure key performance indicators (KPIs) related to the goals of your establishment and assess the effects of AI implementation. With data gathered from the evaluation, you can make proper decisions and improve your AI implementation approaches. 

#8 Be at the forefront of AI tech advancements

AI technology is constantly advancing with new techniques emerging regularly. Keep updated on the latest AI developments and evaluate their potential benefits for your organisation. Connect with industry experts and attend conferences or webinars to stay ahead.

Integrating AI into Middle Eastern workplaces transforms business operations by enhancing efficiency, decision-making, and processes. However, a successful AI integration requires strategic planning, skilled teams, quality data, and ethical guidelines. Lastly, keeping track of latest AI advancements ensures sustained benefits and competitive advantage in the region.

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