Qatar’s Ministry of Commerce and Industry (MOCI) is accelerating its digital transformation drive, with electronic services accounting for 86 percent of the 131,269 transactions processed during the second quarter of 2026.
The latest performance indicators, released by MOCI on September 1, point to growing reliance on digital government services alongside efforts to improve administrative efficiency, strengthen consumer protection and facilitate commercial activity.
The ministry developed and launched 15 new digital services during the quarter, expanding the range of services available to businesses and individuals through digital channels.
The high proportion of electronically completed transactions indicates that digital platforms are becoming an increasingly central part of how commercial and government services are accessed in Qatar.
Customer satisfaction also remained high. Online applications recorded a satisfaction rate of 93 percent, while applications processed through physical Government Services Centres achieved a 96 percent satisfaction rate.
The digital shift is also being accompanied by efforts to reduce processing times.
MOCI streamlined its preliminary approval process to a single working day, signalling a broader push to reduce administrative friction for companies seeking to establish or expand their operations in the country.
The developments come as Qatar continues to position digitalisation as a key component of its economic diversification strategy under the Third National Development Strategy (NDS3) and Qatar National Vision 2030.
For businesses, faster approvals, expanded online services and greater digital adoption could help improve market access and reduce the time and administrative resources required to complete regulatory processes.
Commercial activity remained strong during the quarter, with MOCI issuing 6,745 new commercial registrations and registering 5,272 non-Qatari companies. The figures point to continued interest from international businesses and investors as Qatar seeks to strengthen its position as a regional business and technology hub.
The ministry also continued to support innovation and intellectual property protection, granting 1,454 trademarks, 130 patents and 81 copyrights during Q2.
Industrial activity expanded alongside the digital push. Eleven new factories were registered or began production during the quarter, taking cumulative investment in Qatar’s national industrial sector to QR248.28 billion.
At the same time, MOCI continued to strengthen market oversight. The ministry conducted 83,339 inspection visits during Q2, identifying an 11 percent violation rate, and issued 3,498 specialised commercial licences.
Consumer protection remained a significant part of the ministry’s workload. Of the 9,511 complaints recorded during the quarter, 7,808 related to consumer protection, while 1,530 concerned specialised licensing, 172 involved food supplies and one related to competition.
MOCI said complaint resolution times varied by category, with food supplies complaints addressed immediately. Specialised licensing and market monitoring complaints were handled within two working days, while consumer protection complaints were resolved within five days.
The ministry’s support programmes also reached hundreds of thousands of beneficiaries during the quarter, including 451,492 recipients of food supplies support and 6,392 beneficiaries of animal feed support.
The Q2 figures show a ministry increasingly combining digital service delivery with faster administrative processes, regulatory enforcement and consumer-focused services.
The scale of electronic transactions, alongside the rollout of new digital services, suggests that Qatar’s digital government infrastructure is becoming an important enabler of its wider ambition to create a more efficient and investment-friendly business environment.