Bahrain Ministry of Labour digitises job interview postponement request service

As part of government efforts to improve and re-engineer public services, Bahrain’s Ministry of Labour has developed a new digital “Job Seeker Request to Postpone a Job Interview Appointment” service.

The service allows job seekers to submit a request in advance to postpone a scheduled job interview, with applications reviewed according to approved regulations and requirements.

As part of the upgrade, the ministry has improved the user interface, simplified procedures and moved the service fully online.

Previously, job seekers had to contact the ministry by phone, email or through the national Tawasul suggestions and complaints system to submit reasons for postponing an interview.

Under the new system, applicants can directly access the national employment platform and electronically submit their reasons for requesting a postponement at least one day before the scheduled interview.

The ministry has also standardised information about the service across all available channels.

Shaikh Khalifa bin Salman bin Mohammed Al Khalifa, Undersecretary of the Ministry of Labour, said the service forms part of the ministry’s efforts to adopt innovative digital solutions that improve the beneficiary experience and increase service efficiency.

He added that the development is aimed at improving the quality of procedures and services provided to beneficiaries while strengthening the effectiveness of the labour system.

The service upgrade is part of Bahrain’s wider government programme to develop and re-engineer public services. More than 1,300 government services have been documented, translated and published, with around 800 services undergoing development and re-engineering across different government sectors.

The improvements have been informed by suggestions and feedback submitted through the national Tawasul system, feedback from investors and reports from mystery shoppers assessing government services.

The government has also introduced service guides and service-level agreements as part of efforts to improve procedural efficiency, service quality and the overall beneficiary experience while supporting Bahrain’s wider digital government transformation.